Refunds

The short version

Payments are not refunded as standard. Cancel any time from your account and your plan runs to the end of the period you have paid for; the unused part is not paid back. We refund when the mistake is ours:

• a charge made twice;
• a charge after a cancellation that had already taken effect;
• a fault on our side that stopped the service working and that we could not fix.

How it works

1. 1Cancel from your account if you no longer want the plan.
2. 2Ask for a refund with the form below. Refunds are only asked for here, never by email.
3. 3The answer comes in My tickets on support, and we email you when it is there.

An approved refund goes back to the card it came from, through Stripe, and usually shows within 5 to 10 working days. Please talk to us before a chargeback: while a card dispute is open, the account can be paused. A refund cancels any partner commission on that sale.

Ask for a refund